Grand Hotel Casino was established by Technology Services Trading Ltd in 2001, and comes with a focus on pokies, blackjack, jackpot and variety games. Grand Hotel Casino relies exclusively on the Microgaming software system. Microgaming has an enormous presence in the online gambling scene, so this ensures a great variety of games with reliable performance.
- Software system(s) used:
- Restricted countries and license:
Use of Grand Hotel Casino is restricted in the following countries: Afghanistan, Angola, Armenia, Australia, Azerbaijan, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Congo, Côte d’Ivoire, Dominica, Dominican Republic, East Timor, Equatorial Guinea, Eritrea, Ethiopia, France, Guinea, Guinea-Bissau, Hong Kong, Iran, Iraq, Italy, Kiribati, Kuala Lumpur, Kyrgyzstan, Liberia, Libya, Lithuania, Malawi, Maldives, Mauritania, Mauritius, Mayotte, Micronesia, Myanmar, Nauru, Niger, Nigeria, Niue, Norfolk Island, Pakistan, Palau, Peru, Pitcairn Islands, Puerto Rico, Romania, Rwanda, Sierra Leone, Singapore, Somalia, South Africa, Spain, Sudan, Syria, Tajikistan, U.S. Virgin Islands, Uganda, United States and Zimbabwe.
This casino holds licenses with the Kahnawake Gaming Commission, Malta Gaming Authority and the UK Gambling Commission.
The owners of this casino, Technology Services Trading Ltd, are big names in the industry. These guys own many near identical online casinos, which include Aztec Riches, Blackjack Ballroom, Captain Cooks Casino, Casino Action, Casino Classic, Casino Kingdom, Casino Challenge, Golden Reef, Golden Tiger, Grand Hotel, Grand Mondial, Lucky Emperor, Luxury, Nostalgia, Phoenician, Players Palace, Quatro, Strike It Lucky, UK Casino Club, Vegas Country, Vegas Slot, Villento Casino, Virtual City, Yukon Gold and Zodiac Casino.
Grand Hotel Casino is a casino that operates entirely from the downloadable version which is available from the Grand Hotel Casino site. While this version is available to run on some mobile devices it works best on PC laptop or desktop systems.
- Forms of Deposit
Grand Hotel Casino accepts the following forms of deposit: EntroPay, Instant Banking, Maestro, MasterCard, Neteller, Paysafecard, Skrill, Visa, ecoPayz and iDebit.
- Languages Supported
Grand Hotel Casino offers its service in the following languages: Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Slovak, Spanish, Swedish and Turkish.
Grand Hotel Casino is a casino with an obvious focus on pokies, as is generally the case. Also on offer are a variety of other great games separated into a few key sections.
- The blackjack section of their service as a total of 45 available games. This includes multi-hand and single hand versions.
- In terms of jackpot games, Zodiac Casino has a total of 25 on offer. This includes many of the currently popular, such as Mega Moolah.
- 33 Table games. This includes classics such as roulette and 3 card poker. While there is a live dealer section here it currently displays nothing.
- 8 Tournament games. This includes roulette and a multiplayer version of Avalon. For those unaware, Avalon is a popular pokie. You can check out a review by clicking here!
- 17 Bingo and Variety games. This section includes scratch cards and keno.
The main Grand Hotel games page.
While there is a section for a live casino listed, there appears to be none of offer. We could also find no mention of this in the documentation. Most likely this section came with the software system, and was simply not removed when this version was created. You might see this on similar services based off a Microgaming framework.
Grand Hotel Casino comes with a live-chat service. This is available 24/7. It also comes with an email address for general enquiries.
Grand Hotel Casino includes toll free numbers for Canada, UK, Denmark and Germany. It also comes with a toll-free international line. They also claim that users can use the free phone service by simply emailing the staff a full telephone number. Once the staff receive this they will call straight back.
The help section for Grand Hotel Casino comes in the form of an FAQ. This covers the following topics: software questions, login and registration, banking, loyalty programs, casino games and other questions.
They also offer a responsible gambling section which is of high quality. This section includes basic information as well as self-exclusion tools.
Grand Hotel Casino Design and Usability
The theme for Grand Hotel Casino seems to be based off the look of a, well, Grand Hotel. With a colour scheme which uses blacks, reds and golds, this is a service which sits about average among the crowd. While it is certainly not an ugly design it does have the problem which is shared by many which use the Microgaming framework – they all look very similar. Unfortunately this also an older program, so the design comes off as a little outdated.
When it comes to usability, this is a program which does as you would expect. While the program is a little outdated it runs just fine, and comes with all the options you would generally expect. The main draw from this program, and others like it, is that it can store the games you play for later. What this means is that when you download a game it will stay downloaded, unlike in browser based casinos which can lose their data through regular computer operation.
There is no official phone app available from Grand Hotel Casino. Despite this, it will work on some mobile devices. Specifically, if you have a Windows based device, or one capable of running .exe files this software system might work.
- Compatible Systems
Windows Based devices, and those capable of running and installing programs from .exe files. No likely to work well on Apple devices, though let us know if your experience differs!
HOW TO REGISTER
Registration for Grand Hotel Casino is done by first downloading the software. This is done by accessing their website and following the download links.
Simply follow these instructions and you'll be ready to go.
The first page which the user sees after downloading and installing the software. Here the user inputs basic personal details.
The second page of the registration process. This one is concerned with address and locational information.
The final page in which the user sets their password, email, currency and phone number.
After these steps are completed the user will be given an account registration complete prompt. This will also show the user their randomly generated username. This will often be a difficult mess of letters, so it would be best to keep a pen handy. Just remember to not write down your password, if you can help it, for security reasons.
- Withdrawal methods and times
The fastest of these methods are through E-Wallets, with withdrawal time being around 24-48 hours, with credit/debit card withdrawal being around 3-6 days, bank transfers being 5-10 days and cheques being around 10-20 days. These are all on top of a 24-48 hour pending time. The withdrawal limit for Grand Hotel sits at 4000 per week.
The wagering requirements of Grand Hotel sits at 60x on pokies, which is towards the higher end.
Contributions from other games are as follows:
- Baccarat and Blackjack: 10%
- Roulette, Classic Blackjack, Draw Poker, Hold ‘Em: 2%
- Table Poker, Casino war and Sic Bo: 50%
As is standard with gambling website bonuses, these are cut into two different forms. These are as follows:
The welcome bonus from Grand Hotel is spread into 4 tiers, which must be claimed shortly after account creation. The total bonus cash which can be gained is $560. The tiers are as follows:
- First deposit gives a 100% bonus up to $100
- Second deposit gives a 50% bonus up to $150
- Third deposit gives a 30% bonus up to $150
- Forth deposit gives a 20% bonus up to $160
All of these promotions operate together with the Rewards Affiliates system which is shared between Grand Hotel and many others. In this system the player generate status points as they spend money and play games, these points give various bonuses and unlock further reward tiers. Included among these bonuses is the Time of your Life sweepstake's. In this the player can look through the available prizes for each status tier and select one. Tickets which are then earned through play will then generate chances to win these prizes. This is just one example of the prizes available from this Rewards Affiliates, they are constantly updating their prize pools and bonuses.
Vegas Strip Blackjack
This promotion runs with the Vegas Strip Blackjack game. In this, the top five wagerers, each day, will be gifted $100 into their rewards account.
Life of Riches
In this monthly promo the player is gifted double reward points from the Life of Riches pokie.
Bonus Deposit Offer
In the week starting the 5th of April, 2017, players gain access to an additional deposit bonus of 15% up to $200, minimum deposit $50.
Our Experience and General Reviews
My experience when I used Grand Hotel has been similar to many which share the same framework, mid-range speed and above average reliability.
General reviews of Grand Hotel Casino run from medium to high. Most review sites place it around the 3-4 star range.
COMPARISON TO OTHER CASINOS
The main area in which Grand Hotel Casino reflects well is its selection of pokies and blackjack games. Here its selection is fantastic, though some users might be put off by the reliance on Microgaming based games. When it comes to other games the selection is a lot worse, with no live games and very few other bases being covered.
The wagering requirements for the site are also quite high, which means a lot of time will have to be spent when trying to meet them.
The signup bonuses for this service are a lot better than what is offered by other almost Microgaming desktop gambling program services, though this is somewhat let down by the high wagering requirements which need to be met. What is great is the affiliate reward system which is used by Grand Hotel Casino. The prize customisation available by using this system stands as fairly unique.
General consensus on Grand Hotel Casino is that the program runs well, and is solidly designed, if a little unoriginal.
Popular gaming ranking site Askgamblers.com has it a 7.8/10, with casinoshorts.com rating it at 3/5, gamingzion.com giving it a 3.8/5 and casinolistings.com giving it an 7/10.
A difficult find on social media, largely due to how common the name is. While they do not appear to have and Facebook page to speak of they do have a Twitter page. While this page has just over a thousand followers, not bad for the type of service it offers, the last update was around 10 month prior to the writing of this article. Not a great effort.
Desktop downloadable services based off the Microgaming framework, such as this, tend to have almost identical layout. Because of this, if you've used them before then you know what you're in for. In terms of Microgaming slots and blackjack this is a great service, and the bonuses are alright as well. For greater variety in games and software, or for those who don't care for downloadable services, we would recommend something else.
To head back to our Casino Reviews click here.
For Pokie Reviews you can click here.