Platinum Play Casino
Owned by Digimedia Ltd and established in 2004, Platinum Play Casino was one of the first major sites to capitalize on the growing online gambling marketplace of the 2000s, with its accomplishment and reliability leading to the success it enjoys today as one of the most popular gaming sites online. Use of the Casino is legally restricted in the following countries: United States, Afghanistan, Bulgaria, China, Cuba, Curaçao, Cyprus, Estonia, Hong Kong, Iran, Iraq, Israel, Libya, Macau, Netherlands Antilles, Philippines, Sudan, Syria, Turkey and the United Kingdom.
This casino offers a great variety of games with the use of the Microgaming platform, a constantly updating system which keeps on the cutting edge of games, updates and security.
Licensed by the Malta Gaming Authority, Platinum Play Casino is the property of Digimedia Ltd, which is itself owned by Fortune Lounge Group Casinos.
The website servers have a physical location of Villa Seminia 8, Sir Temi Zammit Avenue, Malta.
This casino only operates online, with no physical casino available to visit. The online portion of this casino is separated into three main modes of operation: browser, desktop and mobile app. Browser access is the standard and is used by simply logging into the website and entering your login details. Naturally this is best suited to desktop or laptop systems, though this means there is a possibility of data loss or errors if the user has a compromised or glitchy browser.
The desktop service can be accessed per a download from the site. This allows the user to eliminate many of the problems which can stem from the aforementioned browser problems, and should allow most basic access to perform faster than the browser counterparts. The final is the mobile app, which is available for most Android and IPhone devices, and is also compatible with a great many varieties of tablet hardware.
Platinum Play Casino offers all you would expect from a successful online gaming system, and more. Among the standard offerings are pokies (classic 3-reel, 5-reel or Microgaming exclusive progressive slots), poker, blackjack, baccarat, keno, roulette, craps and scratch cards. Most of these games come with common variants, such as roulette offering American, English or French varieties.
With the adaption of the powerful Microgaming platform, Platinum Play Casino gives the user access of over 500 common and lesser known electronic games, each with differing levels of rewards, challenge and requirements. In terms of variety, Platinum Play Casino is no slouch. Their service also offers live dealers for blackjack, roulette and baccarat.
Just a few on the games on offer from Platinum Play.
Live chat is always available for Platinum Play Casino, in the case of questions or a need for customer support. This is 24/7, and can also be accessed over phone or email, and is available in eight different languages.
This site also includes various links to follow for those who struggle with problem gambling.
Royal Vegas Casino Design and Usability
The webpage, downloadable desktop program and phone app all use a similar modern and professional design. Access and navigation is simple, with dropdown boxes and large buttons making the site simple and usable to players of all ages. The only possible problem is with older computing or mobile systems, as the up-to-date system may not play nice with older hardware or software. If you have a modern computer and even a little bit of knowledge on how websites work then this shouldn’t be a problem for you.
With dealers located in Microgaming’s dealer studio in Canada, live games for Platinum Play Casinos are split into Roulette, Blackjack and Baccarat. These tables do not allow for free play, so they can only be used with real money. These live games allow simultaneous play, meaning you can sit at multiple tables at the same time if you prefer to and have the ability to focus on multiple games simultaneously.
In terms of access, only computer forms of logins can access these dealers, meaning browser and desktop players can all get in on the live action, with mobile users currently being unavailable (though with standard browser logins from these devices it will often be possible). For those inclined there are Playboy Bunny dealers in addition to the standard professional and attractive staff. Note that there is no dealer chat, so the focus is entirely on the game.
The mobile Apps are available for most Android and IPhone devices, and is also compatible with a great many varieties of tablet hardware. As per their website these are available on the following devices:
Smartphones: Android, Blackberry, Apple, Java or Symbian devices. For those not sure of the software, that would be iPhones, Nokia, Sony Ericsson, Samsung and Motorola.
Tablets: iPads, Samsung and Blackberry.
These can be downloaded from Google Play or ITunes, depending on your hardware and the operating system of your device.
HOW TO REGISTER
Registering for a Platinum Play account is free and performed either through the App or the website. The required information to generate an account is the standard country, address, phone number and identification data, this is performed in two steps and can be completed in less than 5 minutes. Required information for registration is as follows:
The first of the Platinum Play registration forms has you fill out account information.
The second form is for location and personal information.
Platinum Play makes an important distinction in that they are upfront about not always being able to use the same withdrawal method as was used for the deposit. Instead, these are separated into the following common online monetary systems: Bank Wire Transfer, Cheque, ClickandBuy, ECO Card, Maestro, Neteller, Postepay, Solo, Switch, Ukash, Visa Electron, instaDebit, Visa, Entropay, Nordea, EPS, CartaSi, EZIPay, Diners Club International and Skrill.
As is standard, the withdrawal times changes depending on the method, with EWallet systems beings the fastest at 24-48 hours and cheques being the slowest, taking 7-28 days for a withdrawal. There is a weekly withdrawal limit of $5000 in place.
After the first login the user is introduced to the login bonus. This bonus is available directly after the production of an account, and is split into two categories. The first is the $/€1,000 free bonus, which is paid out across a customer’s first 5 deposits, giving a 100% match in deposited funds, for each deposit, up to a maximum of $/€200 per individual deposit. The second bonus is the 50 free roulette spins, this becomes available on the third deposit and is spread across the Bridesmaids™, Dragon Dance, Bikini Party, Wild Orient and SunTide games.
In addition to these initial login bonuses, Platinum Play runs midweek bonuses and monthly promotions, the details of which are sent by email to registered users.
Our Experience and General Reviews
Most online rating sites have placed Platinum Play Casino at around a 7/10 rating, which is fairly common for high profile and active online gaming sites. Most people praise the variety on offer as well as the quality of the customer support available. Negatively ranked is the sending of related gambling booklets and leaflets to the addresses of those who sign up, as well as the slow times of the very first withdrawal. There have been a multitude of complaints about the usability of the website itself, but this seems to be have been addressed with recent changes to the website bringing it up to better and more modern standards.
COMPARISON TO OTHER CASINOS
Platinum Play Casino is often compared to the other big names of the gaming business, with their success and accessibility being of high caliber. The most positive comparison comes from both the live dealers, which is still relatively rare among all but the most successful online gaming services, and the sheer amount of games that are on offer from the Microgaming service.
Platinum Play Casino is generally held in high regard among online gamers, with most of the attention coming from those who have actively engaged in the system relating positive experiences in terms of both usage and customer support. There are a few reports of issues relating to withdrawals, as identification for cashout can require some personal information that people can be wary of revealing, but further investigation of these claims leads to the conclusion that most of these claimants are those who either should not be accessing the service, or those who are venting after a big loss.
While Platinum Play Casino does have a presence on both Facebook and Twitter, this presence in minor. The Facebook page is almost non-existent whereas the Twitter page has a mere 413 followers.
The Facebook page for Platinum Play.
The small but active Platinum Play Twitter page.
Rating this casino needs to take into account what its place is, how well it does what it wants, and how well it helps those who need help. Offering quality layout and a helpful staff means this service sits well among its contemporaries, though by having only a small presence outside of their own site and offering help in less languages than the site itself operates on it guarantees that some users will inevitably be stuck without easy recourse. The sending of pamphlets direct to a person’s home is also annoying for many, as is the restriction of a few important countries.
With all of this in mind the ranking we give Platinum Play Casino is 3.5/5.
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