QueenVegas Casino was established by Caspo Ltd. Casinos in 2011, and comes with a focus on Blackjack, Roulette, Pokies and Video Poker. In addition to this they also include a variety of scratch cards, table and live casino games.
- Software system(s) used:
QueenVegas casino uses a variety of popular gaming software. This includes:Amaya (Chartwell), Aristocrat, Bally, Barcrest Games, Edict (Merkur Gaming), Evolution Gaming, Microgaming, NetEnt, Nyx Interactive, SkillOnNet and WMS (Williams Interactive).
- Restricted countries and license:
Use of QueenVegas Casino is restricted in Belgium, Cyprus, Denmark, France, Hungary, Israel, Italy, Mexico, Romania, Spain, Turkey and the United States.
This casino holds its licenses with the Danish Gambling Authority, Malta Gaming Authority, Schleswig-Holstein Ministry of Home Affairs and Federal Affairs and the UK Gambling Commission.
The owners of this Casino, Caspo Ltd. Casinos, only operate this one casino.
QueenVegas Casino is a casino that operates entirely from the webpage version. This is accessible after a user has signed up through the registration process. This can also be accessed through mobile devices.
- Forms of Deposit
QueenVegas Casino accepts the following forms of deposit: AGMO, Abaqoos, Baloto, Bancontact/Mister Cash, BankLink, Boleto, ClickandBuy, DineroMail, EPS, EcoPayz, Entropay, Euteller, FundSend, GiroPay, Gluepay, Lottomaticard, MasterCard, Moneta, Multibanco, Neosurf, Neteller, Nordea, POLi, Paysafe Card, Postepay, Przelewy24, PugglePay, QIWI, Skrill, Sofortuberwaisung, Speedcard, SporoPay, Teleingreso, Ticket Premium, Todito Cash, TrustPay, UseMyBank, Visa, WebMoney, WireCard, eKonto, ePay.bg, ewire and iDEAL.
- Languages Supported
QueenVegas Casino offers its service in Bulgarian, Croatian, Czech, Danish, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish and Turkish.
As is standard with most online casinos – the focus here is pokies. On top of this QueenVegas also has a great selection of jackpot games, card games, roulette, blackjack and live casino games.
- In terms of jackpot games, QueenVegas Casino has a great deal on offer, including the very popular Mega Moolah.
- Table games: This includes classics such as Roulette, Texas Hold'em and Caribbean Stud Poker.
- Live Casino games covering blackjack, roulette, 3 card poker and others
- Plus a great deal of miscellaneous other games.
The main QueenVegas Casino games page.
The live casino for QueenVegas is split into 3 sections. These are Platinum, Gold and Ruby. Each of these individual rooms operate on a rotation with the games they include. These commonly run variations on poker, blackjack and roulette.
QueenVegas Casino comes with a live-chat service. When this line is available is not mentioned. It also comes with an email address for general enquiries, which can also be used via a form on their support page.
Aside from that, QueenVegas does not appear to offer anything in the way of a general help section.
QueenVegas Casino also does not offer any form of help for problem gambling, which is another disappointment.
QueenVegas Casino Design and Usability
The design of QueenVegas casino is one which exudes simplicity. Set out as it is, on a single flash driven page means that when you want something, you know how to find it. It also means that if you don't find it right away then it probably doesn't exist. The general colour scheme here is based off simple browns and cremes. These colours are not, by themselves at least, especially attractive. When used in combination such as this, however, they seem to fit together really well. This creates an overall look which is very pleasant, and no nonsense.
When it comes to usability this is a website which struggles in some areas. While the flash driven website is incredibly quick to respond, especially given that it is based in flash, it ends up being let down in other areas. Simply put – the support structure of this website is not quite up to snuff. By lacking a robust FAQ and help section the user is forced to rely on the chat and email help system to solve their problems. Given that the chat is often offline this creates a situation where issues take longer to solve than they might under a better designed website. That said, we saw no problems with reliability at all when reviewing this site, which is a big plus flash based websites.
There is no official phone app available from QueenVegas Casino. It is, however, designed to run on most mobile devices. Simply visit the website from a mobile device to be forwarded to a mobile version of the website. While there are a few games which will be unavailable on mobile devices, most will run perfectly fine.
- Compatible Systems
Mobile devices capable of running HTML5 should work with this site just fine. Specifically this means somewhere in the area of:
- Apple iOS 7.0.X and above
- Android 3.X and above
- Windows Phone 7 and above
- Blackberry OS 10 and above.
It might also run on some devices older than the ones listed, though generally this is not recommended.
HOW TO REGISTER
Registration for this website is a simple, three step process. This form is accessed from the register button from the main website.
The first page has the user enter their basic account information.
The second page involves further personal information and locational data.
- Withdrawal methods and times
QueenVegas Casino offers the following forms of withdrawal: Bank Wire Transfer, Cheque, ClickandBuy, Euteller, MasterCard, Neosurf, Neteller, POLi, PayPal, Skrill, UseMyBank, Visa, Visa Electron and WireCard.
The fastest of these methods are through E-Wallets, with withdrawal time being around 0-4 hours. Following this comes credit cards at around 24 hours and bank transfers with a 2-3 day wait. These are all on top of a 1-2 hour pending time. The withdrawal limit for QueenVegas Casino appears as 10,000 Eur per month, though VIP players can withdraw greater quantities.
The wagering requirements of QueenVegas Casino sits at 30x on pokies, which is lower than average.
Queen Vegas has one of the more active bonus and promotional structures in online gambling. These are changing and are updated constantly. At the time of writing these bonuses include the following:
For this bonus the player can end up with a total of $100bonus cash. This is offered in one tier:
- 100% match on the first deposit, up to $100
This also gives the player 25 free spins on the ninja master pokie.
100% Bonus Offer
While this is active players can gain a 100% cash bonus on deposits, up to $20.
3 Deposit Bonus
With this bonus the players who deposit 3 times in one day are able to contact the staff and get one of these deposits back. These offer a total bonus of up to 50%, at the highest level.
Win to Win Again
When this bonus is active the player needs to gain a 50x win on the Ninja Master game. When this occurs the player must contact support with their game ID. This will win the player 25 free spins on the Wild Crystal Arrows game.
The Goody Bag
This becomes available when the player wins at least $300 in one game session. When this occurs the player will be gifted a free spins package. this is just as it sounds like, and includes free spins on various popular pokies.
Our Experience and General Reviews
My experience with this casino has been mostly positive. The only area of real issue is the lack of a proper help system.
General reviews of QueenVegas Casino rate it medium to high. Most review sites place it around the 3-5 star range.
COMPARISON TO OTHER CASINOS
When it comes to games offered by this casino, QueenVegas comes somewhere among the top of the pack. They have a huge amount of different games on offer. This ranges from the standard online casino games to live and table games.
The wagering requirements for the site are also decent, so its nice not having to waste time reaching them.
The bonuses from this casino are somewhat average, though at least these are changed often.
Where they really struggle is the help section, which is in real need of upgrading.
General consensus on QueenVegas Casino is that it has a great selection of games, and works quite well.
Popular gaming ranking site Askgamblers.com has it at 9.9/10, with thebigfreechiplist.com rating it at 7.8/10, gamblingsites.com giving it a 3.9/5 and wizardofodds.com giving it a 4.3/5.
Not a great effort on the social media front, which is perhaps a reflection of the same issues which they have in their help sections. While they do have both a Twitter and Facebook page these are low in supporters, and are in dire need of updating. Below we have the Facebook page, which was last updated in 2012 and has a mere 85 followers.
The Twitter page is not much better. Here we can see it has a greater number of followers, at 347, though it was last updated in May of 2013.
A tidy little casino, but one which we could only really feel happy recommending to certain users. If you are confident that you won't need help, and are fine with a system based heavily on Flash then jump right in. This can also be the case if you are a player who is a big fan of constantly changing bonuses. If, however, you desire a more helpful help system, or maybe an area dedicated to problem gambling, then you might be better off looking somewhere else. It's a pity, really, given how much potential this casino shows.
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