Roxy Palace Casino
Roxy Palace was established by Megapixel Entertainment LTD Casinos in 2002, and comes with a focus on pokies, roulette and blackjack, while also holding a few key forms of live casino dealers and games. To run their games they exclusively utilize the Microgaming software platform, a popular and powerful system which gives access to a wide variety of great games of high quality.
Use of Roxy Palace is restricted in a large quantity of countries, these are as follows: Afghanistan, Albania, Algeria, American Samoa, Angola, Armenia, Azerbaijan, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos [Keeling] Islands, Comoros, Congo – Brazzaville, Congo – Kinshasa, Croatia, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Ethiopia, France, Gabon, Georgia, Ghana, Guinea, Guinea-Bissau, Indonesia, Iran, Iraq, Israel, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar [Burma], Namibia, Nauru, Nicaragua, Niger, North Korea, Oman, Rwanda, Senegal, Sierra Leone, Somalia, South Africa, Spain, Sudan, Swaziland, Syria, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, United States, Uzbekistan, Western Sahara, Yemen, Zambia and Zimbabwe.
Roxy Palace holds dual licenses with the Malta Gaming Authority and the UK Gambling Commission.
The owners of this Casino, Megapixel Entertainment LTD Casinos, currently operate two online casinos, the first being Roxy Palace and the second being Casino Splendido, while they used to operate the now defunct Italian version of Roxy Palace; RoxyPalace.it
Their business has a registered location of 32Red Plc of 741 Europort, Gibraltar.
This is an exclusively only casino which offers regular webpage and mobile access to the site and their games, with an additional version being available through iTunes or the App Store, though the selection of games is somewhat more limited in the mobile version. This mobile versions boasts compatibility with iPhone, iPad, Android, and Blackberry devices, though the non app mobile version should also run well on many other devices which are capable of handling HTML 5.
Roxy Palace accepts the following forms of deposit: Bank Wire Transfer, ClickandBuy, EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Ukash, Visa Debit, Visa Electron, instaDebit, Visa, Entropay, POLi and Skrill.
Roxy Palace also offers its website in English, Swedish, and German.
As is standard with the Microgaming software system, Roxy Palace has a focus on pokies, offering a total of 285 different version at the time of writing. In addition to this they also offer 9 roulette tables and 26 blackjack tables, as well as 15 different jackpot games, 4 high limit games (European Roulette, European Advanced Blackjack, European Blackjack Gold Series and standard High Limit European Blackjack). Also available are a variety of live casino games.
Just a few of the pokies on offer by Roxy Palace
The high limit games that Roxy Palace offers
Roxy Palace offers a 24/7 live-chat services for the users benefit, in addition to a link for email correspondence. For telephone contact Roxy Palace offer toll free numbers for Germany, the UK, Australia, Canada, Sweden and the Netherlands, as well as a local rate number for the UK and an international line which incurs regional applicable rates.
They also offer a short FAQ and a large section on responsible gambling which includes links to a filtering system, general tips, deposit limits, and a self-exclusion facility.
Roxy Palace Design and Usability
Roxy Palace goes with the rather unimaginative but still well suited casino theme, with little effort put into this other than the logo and banner image. That is not to imply that the layout is in any way lacking, with large buttons, a simple to grasp layout and responsive controls all contributing to give a great first impression. There isn’t a lot of messing around with the way Roxy Palace looks, they know they have a job to do and they do it well.
It is not faultless however, as there are some anomalies which made themselves known rather quickly. The first is that there are two basic means of navigations, the toolbar down the left side of the page and the toolbar across the top of the page. While the side-bar is responsive the top-bar is not, which is an odd design choice to say the least. We also had an issue where the automatic size adjustment for the page meant that the lowest button was obscured, though this was quickly remedied with the old holding ctrl and mouse scrolling trick it is something which should have discovered and addressed in the testing phase of the site.
Roxy Palace currently offers ten different forms of online dealers. These are blackjack, roulette (in standard, immersive and French varieties), baccarat, casino hold’em, ultimate Texas hold’em, 3 card poker and Caribbean stud poker.
Roxy Palace is one of those sites with two different forms of mobile access, depending on your personal preference or hardware/software limitations. In order to access the mobile version of their main site the user muse simply visit mobile.roxypalace.com, or find the link themselves via a large button on their main webpage, this will automatically start them running the mobile webpage version.
The app version of Roxy Palace can be downloaded through either iTunes or the App Store and works on the following main systems: Apple iOS version 7.0.X and above, Android 3.X and above, Windows Phone version 7 and above, and Blackberry OS10 and above.
HOW TO REGISTER
Registration for Roxy Palace is a simple three step process with no email verification required.
The first step of the Roxy Palace registration forms which includes basic information
The third step of the Roxy Palace registration forms which includes location information
The third step of the Roxy Palace registration forms in which the user chooses their username and password.
The fastest of these methods are through E-Wallets, with time being around 24-48 hours, with credit/debit card withdrawal being around 2-7 days, bank transfers being 3-7 days and Cheques taking 14-28 days, these are all on top of a 48 hour pending time. The withdrawal limit for this casino sits at 4000 USD per week, with the note that this is for players who win an amount equal to 5 times or higher more than their total deposit.
The wagering requirement of Roxy Palace sits at an unusually high 50x.
The welcome bonuses on offer by Roxy Palace are split into two tiers. The first is a 100% bonus on the first deposit up to $150, the second is a 25% bonus on the next deposit up to $800. These can only be claimed within 72 hours of account registration.
Meeting the 50x wagering requirement is most readily achieved through pokies and keno, both of which offer a rate of 100%, while blackjack (excluding classic and Casino War), table poker, roulette and video poker (excluding All Aces and Jack or Better) contribute 10%, while classic blackjack, Casino War, Sic Bo, Red Rog, Craps, All Aces, Jacks or Better video poker and baccarat all contribute 0% to the wagering requirements.
Promotions for Roxy Palace are given out randomly, and are sent to message section of the users account. These require a deposit before a user can be considered, and payout in the form of free spins and credits. They also offer a 4-tiered players club, with points being gained for games played and deposits given to the site. Increasing levels for this club result in bonus points, higher point allocations, access to new game prize draws, loyalty point specials, free entry into Super Slots Tournaments, a first look at new games, a tailored promotional calendar, invitations to an exclusive VIP club as well as an exclusive support number for preferred customers.
Our Experience and General Reviews
My experience with Roxy Palace has been generally positive, though there is still room for this service to improve. Some of the links between pages can be slow while others are incredibly quick, and the selection of games on offer is a little bit more limited than what most gambling sites offer, with the exclusion of its slot game variety which is top notch. Once I got going, and learned to stick to the side-bar for navigation, I found this a solid site, but there are still questions as to how they overlooked the obvious problems.
General reviews of the website give it a rating of above average to high, with most sitting at around 3.4/5 and some going as high as 8.7/10.
COMPARISON TO OTHER CASINOS
Compared to other online casinos, Roxy Palace is somewhere in the middle of the pack. Their selection of slot games is among the best, but selection of other games is somewhat lacking, though they do operate a quality live casino. Their website can confusingly be both slower and faster than much of the competition, while their mobile apps deliver more avenue of access than most. Their welcome bonuses and promotions are somewhat on the lower side, and the high wagering requirements and low contributions of many games can frustrate many players.
General consensus on Roxy Palace Casino seems to be that while it is quite limited in what it does, and the design any usability can also be a little unreliable, it does what it wants to do well. Users praise the selection of slot games and live casino as well as the helpfulness and speed of their customer service.
Popular casino ranking site askgamblers.com has it at a high (for them) 7.28/10, while casino.org gives it a solid 7.8 and onlinegambling.ca gives it a very respectable 8/10.
Roxy Palace has only a small social media presence, though their Twitter page is at least up-to-date, with the last update coming out a week prior to writing, with 1,688 followers. Their Facebook account is more disappointing, while they do have around 1,300 followers their last update was around six months ago. Their updates on these social media accounts appear to be very sporadic, having previously being quite active but now are effectively dead.
The Roxy Palace page which has long been without and proper updates.
The Roxy Palace more up-to-date but still small Twitter page.
Roxy Palace is not a bad casino by any means, but it still has some problems that really need to be addressed before I could recommend it as one of the best. If you love slot machine and mobile gaming then definitely check it out, if your interests lie more towards table games and variety then this might not be the site for you. That being said; there is definite potential here, as the people at Roxy Palace have shown they can do great things, it’s just that they sometimes don’t do great things. This is very much a casino I would be interested in visiting in the future to see how they are going, and if you’re reading this review a year or more after publishing then you should try checking it out as well.
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